DENTON, TX, Apr. 1, 2025 – The City of Denton has issued an alert to its residents regarding a scam involving fraudulent phone calls. These scammers are posing as City of Denton employees and are demanding immediate payment for utility bills under the threat of service disconnection.
City officials emphasize that they will never demand immediate payment over the phone to avoid service interruptions. Residents receiving such calls are advised not to provide any personal or financial information.
For those uncertain about their utility bill status, the City recommends accessing account details online at www.cityofdenton.com/paymybill. Customers should navigate to the ‘Online Bill Pay and Account Portal’ found within the ‘Account Management’ section. Alternatively, residents can contact customer service at (940) 349-8700 to confirm their account balances.
Residents who suspect they have fallen victim to this scam should take action as follows:
- Contact your bank immediately to report the fraudulent activity and explore options to stop payment.
- File a police report with the Denton Police Department. This can be done online through the City of Denton’s official website.
Scams of this nature have become increasingly common, targeting citizens who may be alarmed by the threat of losing essential services. The City of Denton is committed to protecting its residents and ensuring they are aware of and prepared for such fraudulent activities. Stay informed and vigilant to protect your financial information from potential scammers.