The City of Denton will begin charging a 1.55% service fee on Oct. 1, 2026, for bill payments made online or by phone using a credit or debit card, including utility bills.
The city said the service fee helps cover costs associated with accepting credit and debit card payments. The fee will apply to credit and debit card payments made online or by phone through Utilities Customer Service, including Pay As You Go, Budget Billing, and donations to programs such as Round-Up and Powerful Connections.
Customers who want to avoid the fee will still have several payment options, including electronic checks online or by phone, mailed checks or money orders, drop box payments, kiosks and in-person payments.
Bill payment changes
- Effective date: Oct. 1, 2026.
- Fee: 1.55% service fee for bill payments made online or by phone using a credit or debit card.
- Applies to: Credit or debit card payments made online or by phone through Utilities Customer Service, including Pay As You Go, Budget Billing, and donations to programs such as Round-Up and Powerful Connections.
- Online payment options without the 1.55% service fee: electronic check, PayPal or Venmo at www.cityofdenton.com/paymybill.
- Phone payment option without the 1.55% service fee: electronic check by calling (940) 349-8700.
- Mail payment options: personal check, cashier’s check or money order mailed to City of Denton, PO Box 660150, Dallas, TX 75266-0150 along with the payment stub from the bill.
- Drop box payment options: personal check, cashier’s check or money order at the drop box located at 601 E. Hickory St.
- Kiosk payment options: personal check, cash or credit/debit card with no service fee at walk-up kiosks, one inside and one outside, located at 601 E. Hickory St.
- In-person payment options: personal check, cashier’s check, cash, money order or credit/debit card with no service fee at the Customer Service in-person lobby located at 601 E. Hickory St.
Customers who currently schedule AutoPay using a credit or debit card must update their payment method before Oct. 1 to avoid the service fee. Payment methods can be updated through the city’s online payment portal at www.cityofdenton.com/paymybill.
Additional information about the city’s bill payment options is available at www.cityofdenton.com/paymybill or by calling (940) 349-8700.