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Denton PD Launches Text Updates for 911 Callers

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DENTON, TX, Nov. 23, 2020 – Starting this week, 911 callers reporting certain incident types will receive text updates from the Denton Police Department.

Powered by the SPIDR Tech platform, text messages will be automatically sent in English and Spanish when certain incidents are reported by mobile phone to 911, such as a barking dog or a theft. An additional notification may occur if there is a delay in dispatching an officer. In the interest of public safety, various call types requiring an immediate public safety response for health and well-being – such as 911 hang-ups, sexual assaults, and domestic disturbances – will not trigger a notification.

Based on call type, the platform will also send a follow-up notification to crime victims to ensure they have important case reference information. Features may be expanded in the future to keep residents informed.

At a time when it’s crucial to engage with the community, SPIDR Tech will also help enhance the services provided by Denton PD, Animal Services, and Public Safety Communications. After the initial response has concluded, callers will receive a short, mobile-friendly survey that asks questions about overall satisfaction, timeliness of the response, and more. Survey responses will generate insights that can be applied to day-to-day decision making in near real time.

“SPIDR Tech has given Animal Services the opportunity to strengthen our customer service by allowing our community to provide us with critical feedback on our performance,” Randi Weinberg, Animal Services manager, said. “We are able to bridge the communication gap and build a more personal connection with the community.”

“I am excited about the implementation of SPIDR Tech and how it will enhance our ability to better connect and receive feedback from our community,” Chief of Police Frank Dixon said. “The Denton Police Department remains committed to reviewing and improving how we connect with the community and how we can better work together to keep our community safe.”

Contact: Amy Cunningham, (940) 349-8558, DentonPD.MediaRelations@cityofdenton.com

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