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DCTA Requesting Feedback from Denton Residents on Proposed GoZone Service

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The Denton County Transportation Authority (DCTA) is requesting public feedback for its proposed GoZone on-demand rideshare service that will replace all Denton and Lewisville Connect Bus fixed bus routes except for Denton Connect Routes 3 and 7.

The DDTC Evening On-Demand Zone will also be replaced. The proposed GoZone on-demand rideshare service will cover areas currently served by fixed route and on-demand zones. In some cases, the proposed service will extend beyond the agency’s current service structure.

How GoZone Works

GoZone is an on-demand rideshare service, powered by Via, that riders will be able to utilize for trips within, and sometimes between, designated zones in Denton County.

This proposed on-demand service will utilize a mobile app where passengers can book their trips in real time. A fleet of dedicated vans will be used to pick up and drop off riders at virtual stops within the zones.

GoZone will provide safe, convenient, accessible, and affordable rides with a limited wait time.

Ways to Provide Feedback

Through June 25, residents can provide feedback on DCTA’s proposed GoZone on-demand rideshare service plan at DCTAfeedback.net and at in-person events. At DCTAfeedback.net, residents can view the full proposed GoZone service plan, learn how the service works, view the service map, share their thoughts on the ideas wall, view the promotional GoZone fare, take the survey, receive responses from DCTA staff, and more.

DCTA will review all public feedback after the public engagement process ends on June 25 and work through considerations and implications to ensure all information is presented to its board of directors. The DCTA board will review all public feedback and the Title VI analysis in conjunction with the final service plan to make their final decision. Stay up to date on the proposed GoZone service launch timeline at DCTAfeedback.net.

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