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City of Denton Issues Boil Water Notice

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DENTON, TX, Feb. 17, 2021 –The City of Denton issued a Boil Water Notice on Feb. 17, 2021, for all the customers of City of Denton water utilities.

The Boil Water Notice is issued due to a sudden loss in pressure below acceptable levels [20 pounds per square inch (psi)] at several locations throughout the water distribution system on Wednesday, Feb. 17, 2021.

Residents should not drink water without boiling it first. Bring all water to a boil, let it boil for two minutes, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Boiling kills bacteria and other organisms in the water.

This Boil Water Notice will remain in effect for the area of concern until tests confirms that the quality of the drinking water meets State and Federal drinking water standards. The testing process is expected to take at least 24 hours and the City staff anticipates to begin testing the water supply on Friday, Feb. 19, 2021.

The City will inform customers when tests confirm that no bacteria are present in the drinking water supply. Further information will be provided at www.cityofdenton.com and on the City’s social media.

For updates and additional information, visit www.cityofdenton.com.

Please share this information with all the other people who drink this water in the affected area, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting the attachednotice in a public place or distributing copies by hand or mail.

Contact: Ryan Adams, (940) 349-8565, Ryan.Adams@cityofdenton.com



Why does Denton issue boil water notices?

As a precaution when contamination within the water system is suspected, Denton Water Utilities can request that customers boil their water or use bottled water until water sample lab test results become available.

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What is a boil water notice?

A boil water notice is a public statement advising people to boil their tap water before using it, typically in response to an event that has (or could have) introduced contaminants into the water distribution system. Such events include a large water main break, widespread loss of system pressure, or results of routine sample testing in the system. Although waterborne diseases are extremely rare, they can be serious. The risk is higher for infants, the elderly and persons with immune deficiency disorders. Denton Water Utilities issues boil-water notices even if the possibility of contamination is remote to safeguard the health of the community.

What do I need to do to make sure my water is safe to drink and use?

You should boil tap water vigorously for at least two minutes prior to using it for drinking or cooking (the minute starts when the water begins to bubble). This includes water used for brushing teeth, making ice, washing raw foods, preparation of drinks and water for pets. Wait for the water to cool before using it or store it in the refrigerator in a clean container. Boiling removes harmful bacteria in the water that may cause illness. You should throw away ice made during the time the advisory or notice was issued, as freezing does not kill bacteria.

Is the water safe for washing dishes, laundry, and bathing?

Out of caution, if washing dishes by hand, use boiled water. You may also add one tablespoon of bleach per gallon. There are no restrictions on doing laundry. The water is also safe for bathing during an advisory or notice; unless otherwise indicated by the City.

How do I prepare food and baby formula?

Use boiled or bottled water only for drinking, cooking, making ice, washing fruits and vegetables, brushing teeth, making baby formula, bathing and cleaning.

Breast feed your baby or use ready-made formula. If you must use water to make formula, use bottled water. If you don’t have bottled water, use water that has been rapidly boiled for at least two (2) minutes.

What about my pets?

You should follow the same boiling water procedures for your pet as you would for yourself.

How long will the need to boil water continue?

Public notification will be given when a boil water notice or order is lifted. We expect this this event to last for 24 to 48 hours but can be longer and may last for several days or more. How long depends on the conditions that caused the need to boil, how quickly the conditions are corrected, and how long it takes for laboratory results to confirm it is safe to return to normal water use. Denton Water Utilities will provide updates on the progress of corrective actions and how long the event is expected to last.

What do I need to do when the notice has been lifted?

When it is no longer necessary to boil the water, the water system officials will notify you that the water is safe for consumption. Instructions to discontinue boiling will be issued in the same manner as this notice. After an advisory or notice has been lifted (if water contamination did occur), you should flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking. Flushing simply means letting the water run to ensure that no contaminated water remains in your pipes. Follow the following guidelines for flushing:

· Run all cold water faucets in your home for one minute

· To flush automatic ice makers, make three batches of ice and discard

· Run water softeners through a regeneration cycle

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